01. How Should I Order?
1. Text (+65) 8100 1036 with bouquet design or delivery date.
2. PayNow / PayLah! payment to confirm.
02. Delivery Charges & Timings
All bouquets include free delivery! Timing will be from 9am - 5pm. Top-up required for specific timings.
03. Can I Pick The Wrapping Styles?
Yes! If you see a particular style you like, let us know! Do note that wrappers are subjected to availability!
04. Flowers Not In Season?
All HQ Flowers Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a HQ Flowers Product of equivalent value and quality without notice.
05. Can I Cancel My Order / Mistake on My Order
Once payment has been made, orders cannot be cancelled. But orders can be postponed, subjected to our schedule or exchanged for something of the same value. Changes have to be made 7 days BEFORE initial delivery.
06. Designs & Products
All HQ Flowers designs illustrated are a guide to the style of flowers and gifts that will be delivered. Flowers, containers, wrappers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards.
In some cases, some flowers may be delivered in bud to provide longer enjoyment. We reserve all rights to cancel orders at any point should there be insufficient floral stocks.
07. Exchange & Refunds
For cases of unsatisfactory bouquets, please send a photo to us within 3 hours of delivery. Photos must show defects of said products.
Replacement will be case by case basis.